FAQs

All product reviews are from verified customers, and all reviews that meet our simple review guidelines are published on our product pages. We have a few simple rules to ensure that product reviews are useful, informative, and safe. We will not publish reviews that contain:

• Offensive or explicit content
• Personally identifiable information
• References to competitors
• URLs or links to other websites

Absolutely. If you’re based in the NYC area, we encourage you to stop by our showroom in Brooklyn. We are located at 1950 McDonald Ave, Brooklyn, NY, 11223, and open:

If you’re not in NYC, you are free to use our 360 virtual tour available here.

All photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home.

We endeavor to accurately show the finish color and texture as best we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings. If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, fabric swatches, etc.) get in touch and we would be happy to help.

The dimensions of each of our furniture items can be found on the relevant product page. Contact us over email or chat if you have questions about packaged dimensions.

We showcase a large majority of our furniture on our website; however, not all of the products available at our stores appear online. For example, many items can be special ordered in a variety of fabrics and colors to fit your desired taste. In fact, if you have a specific look you are interested in but do not see it online or in our stores, you can work with us to custom order your very own piece! As always, feel free to Contact Us or visit our store.

The stock status of each of our furniture items can be found on the relevant product page.

You may also call or email us at Contact Us for up to date availability on any item.

Yes, submitting your credit information to our site is absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Absolutely! If you would like to place your order over the phone you can speak with a member of our friendly team by calling 1-718-676-1977.

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover).

Customers are able to arrange financing for their purchase with our financing partners Synchrony.

We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.

You will be charged for your order when you place it.

If you buy a special order product, you will have an option to pay a 50% deposit when placing an order and 50% before delivery.

A confirmation email is sent to you shortly after you place the order. If you have not received it within a few hours of placing your order, please contact us so we can help.

No two pieces of furniture are identical, so the wood grain, color, and stitching of your furniture can vary from the pieces you saw on the showroom floor. Therefore, returns and exchanges will not be authorized for any reason other than manufacturing defects or delivery damage that cannot be restored. If unusual circumstances dictate an exception to this policy, then an authorized exchange or return will be subject to a restocking fee of the greater of $100 or 15% of the purchase price. Please contact our Customer Service at Contact Us page to determine if an exception is available.

We deliver furniture anywhere in the 48 continental states and Canada.

Orders usually ship out and leave our warehouse within 3-7 business days depending on availability. Transit time to any destination in the US is 2-14 business days.

Please note: It is a requirement of merchant service providers that your shipping address must match with your billing address or be on file with your credit card company. If you have your furniture shipped to the address other than your billing address make sure that your bank has your shipping address on file or call your bank and add your shipping address ON FILE to your credit card account for the Address Verification Service (AVS). Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will expedite your delivery.

Yes, we offer our customers the opportunity to pick up their furniture. All pick-ups must be performed by the customer in person. We do not allow prearranged pickups of any sort using a freight company. Customers who elect to pick-up are solely responsible for the safe loading and transportation of their merchandise, including, but not limited to, providing your own vehicle, blankets, furniture pads, rope, straps, and other related supplies. Most merchandise will be provided to you in the factory carton and will require your assembly. To ensure merchandise availability, please schedule the pickup of your merchandise with your sales associate and make the necessary arrangements to complete the pickup on that date.

In order to pickup your furniture, the customer buying the furniture must be present and show their drivers license and the credit card used for the purchase.

Most of the furniture items that we offer are in stock unless its marked “Special Order”.

In most cases we provide curb side (drop off) delivery only unless previously agreed.

This is highly unlikely. We take very good care of packing and less than 2% of shipments got any damages. If items are damaged it must be documented with the delivery company at the time of delivery, NO EXCUSES!!! The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery. In order to support any potential claim for damages, you must notify us within 24 hours by phone or email, send us a copy of the delivery slip with the pictures of damaged merchandise. No claims for damaged merchandise shall be accepted if made after the 24 hour period. We will either repair the damaged item at our expense or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.

It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. The furniture must fit in the normal pathways of your home as we cannot hoist furniture to an upper floor. We do not dismantle furniture as that voids the manufacturer’s warranty. It is important that your room is empty and the space is available to receive your new furnishings. We are not able to move or handle your other furnishings or electronics, nor can we affix anything to your walls.

All sales of clearance and floor sample merchandise are sold “as is” and are final after pickup or delivery. We will not authorize a refund, exchange, return, or repair (including delivery damage repair) on clearance merchandise product for any reason. Given the nature of clearance products, we strongly advise that such items be picked up by our customers rather than delivered by us (or our representative), as any damage that occurs during delivery is your sole responsibility.