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Cancellations & Refunts
All sales are final. Deposit for purchase is not transferable or refundable.
14 Day Return Policy With 25% Restocking Fee
Only “IN STOCK” items are covered by our return policy, items marked “SPECIAL ORDER” can not be returned at any case. If you would like to return an item that is new, undamaged, unused, and contains its original packaging, you may return the product within 14 days of receipt. To return items for an exchange or refund please call us at 877-777-3771 or 718-676-1977 and one of our customer service representatives will start a return process with you.
1. Return authorization number will be sent to you by email. Any returns without a Return Authorization number will not be accepted.
2. Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable. Repack products for return in the original box with original packaging material. Ship the product to the warehouse address provided with your return authorization mail. We recommend using a carrier that will provide you with the tracking number, please email the tracking number to us.
3. We highly recommend you insure your return shipping. All returns will be checked for damages with your shipping carrier and if any damages are found caused by transit we will reject this return delivery. In that case, it is 100% the customer’s responsibility to file a claim with the delivery company for the damaged goods. MIG Furniture, Inc. will not issue any refunds and will not accept the return of goods damaged in transit and caused by the shipping carrier.
4. All returns are subject to round trip shipping charges even if the purchased item was marked as “Free Delivery”. Actual shipping/handling cost + 25% restocking fee will be deducted from the refund (Shipping / Handling invoices will be mailed to the customer upon request).
Delays in production and shipping may occur. The shipping times we quoted are only estimated and not guaranteed. Delays in production or shipping cannot be treated as a valid reason to cancel or chargeback the order, no exceptions. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. When it comes to ordering times, we are dependent on the factory and the freight carriers to provide us with the estimated shipping date. Some specialty furniture carriers are unable to provide us with up-to-the-minute tracking information that you see more commonly with smaller packages. Shipping delays due to increased security by governments and customs agencies may also occur, which is beyond our control.
In some cases, MIG Furniture Inc. may ask you to fill out a credit card authorization form and/or send a copy of a photo ID and/or your credit card. Your completion of this authorization form helps us protect you, our valued customers, from credit card fraud. All information entered on this form will be kept strictly confidential.
Please note: It is a requirement of most merchant service providers that your shipping address must match your billing address, or be on file with your credit card company. If you have your furniture shipped to an address other than the billing address, make sure that your bank has your shipping address on file. If not, call your bank and ask to add your shipping address as an alternate address to your account for the Address Verification Service (AVS). Before we ship such orders, we will contact you and your bank on the phone to confirm your information, so making sure that your shipping address is on file with your credit card company will expedite your delivery.
A receipt with an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of a sale offer. MIG Furniture Inc. reserves the right, without prior notification, to refuse service to any customer and/or to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order. International Orders: Please keep in mind that there might be a customs duty charge or a brokerage fee imposed by your government or another entity in your country on items that are received from the United States. You are responsible for all customs, brokerage fees, duties, and taxes that are imposed when these goods are imported into your country.
Color, texture, and graining variations can occur in organic products like leather, wood, and stone. These are not normally considered imperfections. For leather products, all colors other than Black are bound to have variations in every product line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture, or any other physical attribute after receiving the delivery of your product.
Shipping and Assembly
This website neither designs nor manufacture any of the products offered or sold on it, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer, the purchaser, and the shipper. All deliveries are curbside only unless previously agreed upon otherwise and specified on the invoice. In the case of an in-home delivery, MIG Furniture Inc. is not responsible for any in-home floor, wall, or any other damage possibly made by the delivery company.
If items are damaged OR SUSPECTED TO BE DAMAGED, the fact must be documented with the delivery company at the time of delivery. The delivery driver must wait while you inspect the delivery. If the driver does not agree to wait, note this on the bill of delivery WHEN YOU SIGN to accept the delivery. NOTE ON THE DELIVERY SLIP before you sign your name if the box shows any signs of damage on the outside. Note your concerns on the delivery ship, insist the package be opened for inspection outside, and if the driver refuses, write it down on the delivery ship and get a copy – or refuse the delivery. In order to support any potential damage claim, you must notify us within 24 hours by phone or by email. We will either replace the damaged item, at our expense, send you a replacement part or send you the whole item. Rest assured, your satisfaction is our main concern.